I am currently attending the Australian Chambers Business Congress in Melbourne. My attendance at this event was provided by the NSW Business Chamber, as our reward for winning ‘Business of the Year’ at the Western Sydney Business Awards 2011. Here are the best bits from the speakers from the first day (Thursday 17th August): – Rosabeth […]

One of the highlights of the Congress was the presentation by Randi Zuckerberg (of Facebook fame). She advised the audience to listen to your customers and deliver the new services that they ask for. She spoke about the importance of listening to those customers who complain, explaining that these are valued customers because they’re already